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Petforce Price Promise


Terms & Conditions

At Petforce we are proud to be an Australian Owned and Independent pet store and strive to bring the most compelling and competitive offers to market at all times.  As such, we are constantly checking our competitor’s prices and where necessary adjusting ours.  In the rare event where we haven’t identified the need to adjust our pricing, simply talk to a friendly team member and we will gladly match it.

Petforce will match any competitor’s price on a product subject to the following conditions:

The Petforce price promise applies to any personal shopping for products ranged in a Petforce store.   Livestock and services such as grooming, dog-wash, adoptions, etc. are not included.

To be eligible the customer must be a Petforce Rewards member with a valid email address provided.

Petforce reserves the right to refuse a Price Promise where the price falls below our cost price.

Petforce matching includes every day and promotional prices from competitor with a physical retail store located in Australia.  Online pricing will only be matched where the competitor has a physical store network within Australia.

Petforce online pricing is closely aligned with our instore pricing, but in the rare event that you find a discrepancy, Petforce will honour the online price.

The competitor’s price must include all associated costs, including GST & taxes, delivery, freight, fees and charges, etc.

Adequate evidence of a competitor’s current promotional price is required in physical or digital form, by the customer.

When matching a competitor’s price, the competitor must be in stock, in the required quantities.

The product must be new and identical stocked product.  (Same brand, colour, model, quality, flavour, size etc.)

The Petforce Price promise cannot be claimed in conjunction with any other offer.  These include, but are not limited to, gift with purchase, cash back offers, loyalty programs, vouchers, etc.

Offer excludes trade quotes, wholesale quantities, prices not available to the general public, warehouse liquidation or clearance stock, end of range or short dated stock, damaged stock, and overseas online retailers.  Exclusions also include advertising errors, either ours or competitors.

The Petforce Price Promise is applicable to in-store purchases only.



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